3, pp. An increase in the student satisfaction level will show positive outcomes for the universities. Though you're welcome to continue on your mobile screen, we'd suggest a desktop or notebook experience for optimal results. Digital Education Questionnaire (teachers) Use of digital technology in teaching Please note that in the questions below a digital lesson refers to a lesson that is carried out over a digital medium such as the internet a computer or something similar. 1, pp. Students had to not just move to online learning but also keep a social distance from their friends and family. Customer satisfaction surveys allow companies to improve products strategically, optimize user experience, and deliver exactly what the market demands. Some students may find it difficult to learn a subject and take more time to understand. Create online polls, distribute them using email and multiple other options and start analyzing poll results. He is a former bank employee. 21 No. If you need any help with designing a survey, customizing the look and feel, or deriving insights from it, get in touch with us. Use an online survey software like ours to create a survey or use a template to get started. How often do you talk to your [School/University] classmates? 1, pp. Positive e-WOM generate impressive university brand image and lead the universities to fight with COVID-19. and Kirs, P.J. Evaluating Student Satisfaction with Blended Learning in a Gender-Segregated Environment Mahmoud Abou Naaj, Mirna Nachouki, and Ahmed Ankit Ajman University of Science & Technology, Ajman, United Arab Emirates abounaaj@ajman.ac.ae; mirna@ajman.ac.ae; ankit@ajman.ac.ae Executive Summary Blended learning combines multiple delivery media that are designed to complement each other and … Use the power of SMS to send surveys to your respondents at the click of a button. To address the objective of this study, 15 hypotheses were proposed based on the previous studies and post-effects of COVID-19 in relation to the Pakistani universities. 27-40. Chen, C.F. Students had to not just move to online learning but also keep a social distance from their friends and family. (2016), “Modeling the brand image of cosmetics and its impact on customer satisfaction and loyalty intention with special reference to face creams”, Journal Impact Factor, Vol. Dayan, R., Heisig, P. and Matos, F. (2017), “Knowledge management as a factor for the formulation and implementation of organization strategy”, Journal of Knowledge Management, Vol. Once you get the survey results, generate reports, and share them with your team. Therefore, the examination of e-services quality is necessary for the e-learning of the students and this study developed the following hypothesis: E-services quality has a positive association with the e-learning of the students. and Ali, M.S.D. These results are also consistent with the results of previous studies. The training questionnaires ensure that the trainees are able to put into practice the learnings they get from a specific training into their respective workplace, or to their common work routines. The current study has significant implications for literature. Student satisfaction is a crucial element for all educational institutions to maximize their profitability by creating as well as maintaining students' behavioral attitudes and intentions. An online questionnaire was used to collect data from the education sector of Pakistan included private and public sector universities that started to use an online learning system for educational continuity in the current situation of COVID-19. We’d be happy to help. Evidence from Vietnam”, International Journal of Educational Technology in Higher Education, Vol. Decide up front what the survey learning goals are. Business Communication Quarterly, 64(4), 42-54. doi: 10.1177/108056990106400405 Get a high-level view on whether students are enjoying learning from home or doing it because they are being forced to do so. 460-476. These results are in line with previous studies as previous studies proved that student online learning has a positive effect on student satisfaction (Eom and Arbaugh, 2011; Nortvig et al., 2018; Peng and Samah, 2006; Vate-U-Lan, 2020). The questionnaire was divided into 4 sets with each set comprising of questions related to factors that impact satisfaction on e-learning. The qualitative literature on web-based education procedures highlights that the quality of the website is linked to students' learning requirements, availability of better education and web-based education system is linked with students' satisfaction of teaching (Alkhattabi et al., 2011). Furthermore, information creditability is as much essential for e-WOM as it is significant for offline WOM. Eom, S.B. Know whether students use a laptop, desktop, smartphone, or tablet for distance learning. How often do you have a 1-1 discussion with your teachers? on the responses to a questionnaire answered by 499 students of higher education social sciences online courses in the USA, China and Spain. E-WOM is not limited to some particular technology or particular population (Gupta and Harris, 2010). 1, pp. How instructor immediacy behaviors affect student satisfaction and learning in web-based courses. Therefore, just after the closure of the universities in Pakistan, the higher education commission advised the universities to be equipped with and advance e-learning management system. 104-112. Zeglat, D., Shrafat, F. and Al-Smadi, Z. 7 No. 1-8. (2011), Student Satisfaction and Learning Outcomes in E-Learning: An Introduction to Empirical Research, Information Science Reference Hersey, PA. Grønseth, A.S. (2018), “Migrating rituals: negotiations of belonging and otherness among Tamils in Norway”, Journal of Ethnic and Migration Studies, Vol. (2019), “Does e-learning service quality influence e-learning student satisfaction and loyalty? 6, pp. (Department of Business Administration and Management Sciences. She has taught New media and communication, PR & advertising, Introduction to mass communication, Risk management, Communication theories, training and development and these all combine to support her hybrid profession linking with communication and management. Jalilvand, M.R. It has been discovered by analysts who not only highly experienced but young persons are also an important source of e-WOM. Refer to Tables 3 and 4, and Figure 4, direct and indirect hypotheses were empirically tested. He has more than 5 years of teaching experience in different public and private universities and has number of research publications in international well reputed (SSCI, ESCI, Scopus, ABDC, and HEC indexed) journals. Henseler et al. (2014) argue that there is a necessity of branding of university image in this highly competitive age for applying strategies regarding the branding of image. To give yourself full understanding about training questionnaire, you can browse our training questionnaires examples in Word and other formats here. Better quality of e-service can encourage students for learning through an online system. First, the results of this study are majorly applicable to the developing countries where the online education system is at the initial stage. Students should have uninterrupted access to a device for learning online. (2017), Exploring Texas Public Elementary School Librarians' Instructional Practices Which Enable Elementary Students to Access and Choose E-Books in Their Elementary Library Collections (Doctoral Dissertation). 2, pp. Analyze if they are over-spending time and find out the reasons behind it. Robot Intelligence Technology and Applications 2012, Assessing information quality of e-learning systems: a web mining approach, University image and its relationship to student satisfaction-case of the Middle Eastern private business schools, International strategic management review, Measuring ICT orientation: scale development & validation, The effect of higher education brand images on satisfaction and lifetime value from students' viewpoint, Online instruction, e-learning, and student satisfaction: a three year study, International Review of Research in Open and Distance Learning, COVID-19: 20 countries' higher education intra-period digital pedagogy responses. 1) What is the name of the e-learning course in which you participated? Learn everything about Net Promoter Score (NPS) and the Net Promoter Question. 115-135. Ringle, C., Wende, S. and Will, A. This situation also boosts up the researchers to investigate this aspect and this study has developed the following hypothesis: E-WOM of the students has positive nexus with the university brand image. What you learn from a customer satisfaction questionnaire can help shape every aspect of your organization; whether that be fine-tuning the website, upgrading aspects of your products or services, or even providing better customer service. The results of this study provided the implications to enhance brand image through e-WOM and student satisfaction. The second set contains questions related As a respondent, the process of filling in a survey goes quite smoothly. Students can rate their experience on a scale of 1-5 and share it with the school authorities. Distance education lacks proximity with teachers and has its own set of unique challenges. and Arbaugh, J. Therefore, during the paradigm shift process and while adopting online learning, universities must focus on ICT along with tangibility, reliability, responsiveness and assurance. The intent behind creating a remote learning questionnaire for students should be to know how schools and teachers can better support them. Typeform. (2006), “Measuring students' satisfaction for quality education in e-learning university”, Unitar E Journal, Vol. The objective of the current study was to examine the impact of the ICT, e-service quality and e-information quality on the e-learning of the students in the higher education institutes of Pakistan. 142-151. Dziuban, Moskal, Brophy-Ellison and Shea (2007) found six key elementsthat contribute to students’ satisfaction : an enriched learning (2009), “How do students measure service quality in e-learning? (2016), “Brand personality toward customer purchase intention: the intermediate role of electronic word-of-mouth and brand equity”, Asian Academy of Management Journal, Vol. This study also proved that the e-learning of students has considerable influence on e-WOM and student satisfaction. (Consider 5 being extremely well and 1 being not at all). The authors concluded that satisfaction was most impacted by learning convenience combined with the effectiveness of e-learning tools. 7-15. Additionally, to ensure a better student e-learning system, better e-information quality must be provided. (2017), “One Health, emerging infectious diseases and wildlife: two decades of progress?”, Philosophical Transactions of the Royal Society B: Biological Sciences, Vol. Online Learning Survey is used by organizations that are giving online courses or by companies to train their employees remotely. 97-123. The current situation around the globe has increased the requirement of ICT in terms of student learning due to the coronavirus breakdown. (2011), a four-item scale was adapted for e-learning. 10. Waseem Ul Hameed is an Assistant Professor at Department of Management Sciences (DMS), The Islamia University of Bahawalpur (IUB), Pakistan. Mann-Whitney, means, standard deviations, and chi-squared tests were used according to data characteristics. 223-234. She has 3 years working experience as a lecturer and visiting lecturer in various public and private sector colleges and universities. They found a positive correlation between students’ perceptions of social presence and their perceptions of learning and satisfaction. All the values of average variance extract (AVE) for all under-study constructs exceeded the recommended values of 0.50 (Hair et al., 2016). Through years of research we have compiled 30 employee satisfaction survey questions that you cannot afford to miss: Organization relation and employee satisfaction survey. Gain insights on how you can improve distance education and make it interesting for them. Shaw, G. and Marlow, N. (1999), “The role of student learning styles, gender, attitudes and perceptions on information and communication technology assisted learning”, Computers in Education, Vol. Hence, a critical contemporary issue for governments, higher education commissions and universities to understand the antecedents to the online learning system and their relationship with universities brand image, the current study has unique insights that are helping universities to fight with COVID-19. It’s quite evident that the acquisition of knowledge and information is one of the considerable online practices. Ali, F., Rasoolimanesh, S.M., Sarstedt, M., Ringle, C.M. Create and launch smart mobile surveys! He is the assistant director of Research Solutions Consultancy, and organized training workshops on different statistical tools. Thus, coronavirus lockdown may affect the e-WOM reputation of the institution due to extensive use of e-learning source of education and motivates the researcher to explore this aspect and this study proposed the hypothesis that: E-learning of the students has a positive association with the e-WOM. 46-55. Given the pandemic situation, schools must allow more flexibility and create lesser strict policies. Parasuraman, A., Zeithaml, V.A. The empirical studies have proved that the higher the quality of e-information provided, the better is the e-learning of students. User Persona Survey Template Find out who your customers are and what they're using your product for. Moreover, based on a study by Udo et al. Fourth, this is the unique study that investigated that in the worse condition of COVID-19, ICT, e-service quality and e-information quality are the major weapons of students' e-learning. Digital Transformation Of Learning And Development: Performance, Resources, And Data. Do you use digital technologies in school? Student satisfaction was measured by nine items that were developed by Headar et al. 26 No. Therefore, with the help of a paradigm shift, universities can continue their operations through online learning by applying the aforementioned elements in the situation of COVID-19. However, the recent shift to online learning as a result of the crisis from COVID-19 has increased the likelihood of their exposure to e-WOM. 3, pp. https://doi.org/10.1108/AEDS-04-2020-0063, Copyright © 2020, Emerald Publishing Limited. Nortvig, A.-M., Petersen, A.K. For this purpose, the significance of the model assessed on the basis of path coefficients, t-values and standard errors.